My Resume

Microsoft Network Engineer. A+, Net + certified. Dependable. Team player. Works well independently and in groups. Extensive customer assistance experience.


SKILLS AND PROFICIENCIES

OS: MS 2000, XP, 3.1x, 9x, and related software.
Trouble shooting
A + Certified
Net+ Certified
Supervision of first line employees
Resolve Computer Hardware issues: digital and analog
Microsoft and Sun Systems (JAVA) upgrade and troubleshoot software issues
Develop and maintain networks- hardwire and wireless including Remote Access


EDUCATION

Virginia College at Austin, Austin, Texas
Associate of Applied Science, Computer Network Engineer, September 2007

Anderson High School, Austin, Texas
Diploma, 1999


EXPERIENCE

Harte- Hanks
Austin TX
2008- 2009
Call Center

  • Providing customer support for printers, large format displays, and laptops for Samsung
  • Handling private information as in contact information and credit card information for processing them.
  • Understanding what the customer wants and inform them with the best solution

Printers:

  • Helping clients to install printers on both Windows and Mac computers both on local and on the network
  • Trouble shooting clients’ printer to determine the best path to problem resolution
  • Informing clients on how to use their printer and the software that comes with it
  • Setting up service for printers for on-site repairs or exchanges

Large Format Displays

  • Basic trouble shooting
  • Setting up for technician to come on-site for repairs
  • Directed the caller to the software support line for software related issues

To download my resume just click on one of the two files.

  • Full Resume
  • One Page Resume

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